📧 Email: banyameenbanyameen62@gmail.com

Effective Date: [Add Date]

We want you to love your purchase! If you're not satisfied, we’re here to help with returns and exchanges within 5 to 7 days of receiving your order.

📦 Eligibility for Refunds & Exchanges

To be eligible for a return or exchange, please ensure:

  • The item is unused, unwashed, and in the original condition.

  • Tags and original packaging are still intact.

  • Return/exchange request is made within 5 to 7 days of receiving the product.

  • Proof of purchase (order confirmation or receipt) is provided.

🔄 Exchange Policy

  • Exchanges are allowed for size, color, or defect issues.

  • If the item is defective or damaged, please contact us immediately with a photo of the issue.

  • Exchange depends on stock availability. If the item is unavailable, a refund or store credit will be offered.

💰 Refund Policy

  • Refunds are processed back to the original payment method within 5–10 business days after we receive and inspect the item.

  • Shipping charges are non-refundable, unless the return is due to our error (wrong or damaged item).

  • We do not offer refunds for items returned after 7 days of delivery.

❌ Non-Returnable Items

The following items are not eligible for return or exchange:

  • Sale or discounted items

  • Customized or personalized products

  • Items showing signs of use, damage, or stains

🚚 Return Shipping

  • Customers are responsible for return shipping costs unless the product is defective or the wrong item was received.

  • We recommend using a trackable shipping service to ensure the item reaches us safely.

📬 How to Request a Return or Exchange

  1. Email us at banyameenbanyameen62@gmail.com with your order number and reason for return/exchange.

  2. We’ll respond with return instructions within 24–48 hours.

  3. Ship the item back to the address provided.

  4. Once received and inspected, we will process your refund or exchange.

📌 Need Help?

If you have any questions about our policy or need help with your order, please contact us:

📧 Email: banyameenbanyameen62@gmail.com
🛍️ Store Name: Ayzal Fashion Store